Intentional dialogicity and co-creation of persuasion between promoters and tourists in Instagram

Authors

  • Francisca Suau-Jiménez Universitat de València
  • Francisco Miguel Ivorra-Pérez Universitat de València

DOI:

https://doi.org/10.14672/2.2023.2313

Keywords:

intentional dialogicity, persuasive co-creation, digital promotion, interpersonal emojis

Abstract

There is a type of dialogicity on websites and social networks that incorporates the voice of the tourist and brings promotion closer to consumers. A kind of polyphonic scaffolding is thus construed where tourism values are negotiated, and where tourists persuade other tourists. This dialogicity includes multimodal elements that produce an interpersonal discourse made of words and exclamation marks, images, videos and emojis. Here we analyse dialogicity on Instagram in English and Spanish across 200 conversational threads in order to unveil pragmatic-discursive differences and suggest interpretations. Special emphasis is placed on the analysis of emojis, with social, generic and metadiscursive implications.

Downloads

Download data is not yet available.

References

Austin, Manila (2009), “Embracing the voice of the customer”, The transformational power of listening, ed. David L. Dotlich. San Francisco, Pfeiffer Annual: 246-67.

Briz, Antonio (2010), “Lo coloquial y lo formal, el eje de la variedad lingüística”, De moneda nunca usada. Estudios dedicados a José Mª Enguita. Zaragoza, Instituto Fernando El Católico, CSIC: 125-33.

Calvi, Maria Vittoria (2019), “Oralización y polifonía en la lengua del turismo 2.0: el caso de las plataformas de reserva hotelera”, Normas, 9: 1-16.

Calvi, Maria Vittoria; Suau Jiménez, Francisca (2023), “La negociación de la autenticidad en el lenguaje dialógico del turismo digital”, Spanish in Context, 20/1: 130-53.

Cantamutto, Lucía; Vela Delfa, Cristina (2019), “Interpretación de emojis en interacciones digitales en español”, Lenguas Modernas, 54: 29.47.

Cheng, Lifen (2017), “¿Digo lo que siento y siento lo que digo? Una aproximación transcultural al uso de los emoticonos y emojis en los mensajes de CMC”, Fonseca, Journal of Communication, 15: 199-217.

Dafouz-Milne, Emma (2008), “The pragmatic roles of textual and interpersonal metadiscourse markers in the construction and attainment of persuasion: a crosslinguistic study of newspaper discourse”, Journal of Pragmatics, 40: 95-113.

Dann, Graham; Liebman Parrinello, Giuli (2007), “From travelogue to travel blog: (re)-negotiating tourist identity”, Acta Turistica, 19/1: 7-29.

Edo Marzá, Nuria (2012), “Páginas web privadas e institucionales: el uso de la adjetivación en un corpus inglés-español de promoción de destinos turísticos”, Discurso turístico e internet, ed. Julia Sanmartín Sáez. Madrid/Frankfurt a.M., Iberoamericana/Vervuert: 51-79.

Escobar-Rodríguez, Tomás; Carvajal-Trujillo, Elisa (2013), “An evaluation of Spanish hotel websites: Informational vs. relational strategies”, International Journal of Hospitality Management, 33: 228-39.

Fahlman, Scott (1982). Smiley Lore :-), en: <https://www.cs.cmu.edu/~sef/sefSmiley.htm> [10/06/2015]

Galán, Eduardo (2020), El síndrome Woody Allen, Madrid, Aguilar.

Ge, Jing; Herring, Susan (2018), “Communicative functions of emoji sequences on Sina Weibo”, First Monday, 23/11 [10/6/2023] <https://doi.org/10.5210/fm.v23i11.9413>

Herrando Rodrigo, Isabel (2014), A contribution to the study of writers’ self-representation: visible researchers, invisible writers, or how to make medical electronic popularizations trustworthy. Tesis doctoral no publicada. Universidad de Zaragoza, España.

Hyland, Ken (2008), “Disciplinary voices: interactions in research writing”, English Text Construction, 1: 5-22.

Ivorra Pérez, Francisco Miguel (2014), “Cultural values and their correlation with interactional metadiscourse strategies in Spanish and US business websites”, Atlantis, 36/2: 73-95.

Ivorra Pérez, Francisco Miguel (2015), “The impact of cultural dimensions on the engagement markers of Spanish, British and US toy selling websites”, A Multidisciplinary Approach to Service Encounters, eds. Mariola Hernández López; Lucía Fernádez Amaya. Leiden/Boston, Brill: 141-63.

Ivorra Pérez, Francisco Miguel (2016), “Interpersonality and culture: an approach to the movie review genre”, Odisea, 17: 159-83.

Ivorra Pérez, Francisco Miguel; Giménez Moreno, Rosa (2018), “The level of context dependence of engagement markers in Peninsular-Spanish and US business websites”, LFE. Revista de Lenguas para Fines Específicos, 24/2: 38-53.

Kress, Gunther (2010), Multimodality: A social semiotic approach to contemporary communication, London, Routledge.

Lewis, Richard, G. (1999), When Cultures Collide, London, Nicholas Brealey Publishing.

Lipovetsky, Gilles (2006), Los tiempos hipermodernos, Barcelona, Anagrama.

Lipovetsky, Gilles (2020), Gustar y emocionar. Ensayo sobre la sociedad de la seducción, Barcelona, Anagrama.

Mapelli, Giovanna (2008), “Las marcas del metadiscurso interpersonal de la sección ‘turismo’ de los sitios web de los ayuntamientos”, Lingue, culture, economía: comunicazione e pratiche discorsive, eds. Maria Vittoria Calvi; Giovanna Mapelli; Javier Santos. Milano, FrancoAngeli: 173-90.

Mur Dueñas, Pilar (2010), “Attitude markers in business management research articles: a cross-cultural corpus-driven approach”, International Journal of Applied Linguistics, 20/1: 50-72.

Murillo Ornat, Silvia (2016), “Sobre la reformulación y sus marcadores”, Cuadernos AISPI, 8: 237-58.

Murillo Ornat, Silvia (2021), “Reformulation markers in non-initial position in written English and Spanish”, Complutense Journal of English Studies, 29: 35-48.

Steinmetz, Katy (2015), “Oxford’s 2015 word of the year is this emoji”, Time [1/6/2023]

Suau Jiménez, Francisca (2011), “La persuasión a través del metadiscurso interpersonal en el género Página Web Institucional de Promoción Turística en inglés y español”, La Lengua del Turismo: Géneros discursivos y terminología, eds. Maria Vittoria Calvi y Giovanna Mapelli. Bern, Peter Lang: 179-200.

Suau Jiménez, Francisca (2012a), “El turista 2.0 como receptor de la promoción turística: estrategias lingüísticas e importancia de su estudio”, Pasos, revista de turismo y patrimonio cultural, 10/4: 143-154.

Suau Jiménez, Francisca (2012b), “Páginas web institucionales de promoción turística: el uso metadiscursivo interpersonal en inglés y español”, Discurso Turístico e Internet, ed. Julia Sanmartín. Madrid/Frankfurt a.M., Iberoamericana/Vervuert: 125-54.

Suau Jiménez, Francisca (2014), “Dialogic voices of writers and readers in traveller forums through interpersonality”, Dialogicity in Written Specialised Genres, eds. Luz Gil Salom; Carmen Soler Monreal. Amsterdam, John Benjamins: 137-64.

Suau Jiménez, Francisca (2016), “What can the discursive construction of stance and engagement voices in traveler forums and tourism promotional websites bring to a cultural, cross-generic and disciplinary view of interpersonality?”, Ibérica 31: 199-220.

Suau Jiménez, Francisca (2019), “Engagement of readers/customers in the discourse of e-tourism promotional genres”, Engagement in Professional Genres, ed. Carmen Sancho Guinda. Amsterdam, John Benjamins: 341-58.

Suau Jiménez, Francisca (2020), “Closeness and distance through the agentive authorial voice: Construing credibility in promotional discourse”, International Journal of English Studies, 20/1: 73–92.

Suau Jiménez, Francisca; Lorés Sanz, Rosa; Mapelli, Giovanna; Herrando Rodrigo, Isabel (2021), “La interpersonalidad discursiva”, Onomázein, 54: 113-41.

Thurlow, Crispin; Jaworski, Adam (2010), “Silence is golden: The ‘anticommunicational’ linguascaping of super-elite mobility”, Semiotic Landscapes: Language, Image, Space, eds. Crispin Thurlow; Adam Jaworski. London, Continuum: 187-218.

TripAdvisor (2023), “About Us” [5/6/2023] <https://tripadvisor.mediaroom.com/USabout-us>

Walker, Danielle; Walker, Thomas; Schmitz, Joerg (2003), Doing Business Internationally, New York, McGraw-Hill.

Xiang, Zheng; Gretzel, Ulrike (2010), “Role of social media in online travel information search”, Tourism Management, 31/2: 179–88.

Yus, Francisco (2019), Emoji: A Full Cyberpragmatic Approach, 16th China Pragmatics Conference, Nanchang University.

Yus, Francisco (2021), Smartphone Communication. Interactions in the App Ecosystem, London, Routledge.

Zappavigna, Michele (2018), Searchable Talk: Hashtags and Social Media Metadiscourse, Bloomsbury, London.

Published

2023-12-13